Privacy Policy

1. Introduction

Welcome to DirectStock (Pvt) Ltd ("DirectStock", "we", "our", or "us"). We operate the premier B2B wholesale and factory-direct sourcing platform in Pakistan, accessible at www.directstock.pk.

We respect your privacy and are committed to safeguarding the personal, commercial, and financial information of our buyers, wholesale merchants, manufacturers, and visitors. This Privacy Policy outlines how your data is collected, used, processed, and protected under Pakistani laws and global digital commerce standards.

2. Information We Collect

To provide high-quality B2B marketplace services and prevent fraudulent activity, we collect the following types of information:

• Account & Profile Details: Full name, business email address, mobile/WhatsApp number, company/mill name, physical office/factory address, and province.
• KYC Verification Documents (For Suppliers): Government-issued CNIC, National Tax Number (NTN), business registration certificates, manufacturing facility pictures, and proof of industrial premises.
• Transactional & Quotation Records: Wholesale orders, requests for quotations (RFQs), pricing agreements, shipping invoices, and payment receipts.
• Communications Data: 1-on-1 messages exchanged between buyers and suppliers via our in-platform chat and messaging system.
• Technical & Log Data: IP addresses, browser types, device specifications, access timestamps, and session cookies for account security and anti-fraud monitoring.

3. How We Use Your Information

We use your information strictly for legitimate commercial and platform operational purposes:

• To verify supplier authenticity and issue the DirectStock Verified Supplier Badge.
• To connect buyers with manufacturers and facilitate direct wholesale trade and sampling.
• To process subscription plans, sponsored catalog boosts, and invoice reconciliation.
• To send automated notifications regarding order status updates, buyer inquiries, and security alerts.
• To improve marketplace search algorithms, recommend relevant wholesale categories, and prevent fraud.

4. Data Sharing & Disclosure

We do not sell, rent, or trade your personal or business data to third-party advertisers. Information is only shared under the following conditions:

• Between Trading Counterparties: When a buyer messages a supplier or places an order, essential contact and shipping details are shared to fulfill the transaction.
• Logistics & Courier Partners: Delivery address and recipient contact details are shared with verified freight carriers (e.g. Daewoo Cargo, TCS, Leopard, Trax) for order dispatch.
• Legal Compliance: When required by Pakistani law enforcement agencies, tax authorities (FBR), or judicial orders under applicable electronic transaction laws.

5. Data Security & Storage

DirectStock employs industry-standard 256-bit SSL encryption, isolated database backups, secure session authentication, and role-based access control to protect against unauthorized access, loss, or data alteration. KYC verification files are kept on encrypted internal cloud storage and accessible only to authorized compliance officers.

6. Your Rights & Data Control

You have full authority to update your business profile, edit product listings, change contact numbers, or request account closure. To request data deletion or privacy inquiries, contact our Data Protection Officer at support@directstock.pk.